Store Policy

Order Fulfillment

Upon completion of your purchase, you will receive an email confirming your order. Keep this email, as it is your receipt and will contain pertinent information. If you do not receive a confirmation email please check your junk folder. Normally, orders are processed and shipped within 48 hours except for backorders or during pre-sales. In rare cases of a back-ordered item, you will receive an email or phone call with further options. Pre-sales will ship on or near the official release date

Shipping

We ship USPS for domestic and International orders. Once your order ships, you will receive an email with tracking info. If an order is returned to us for any reason, there is an $8 (domestic) or $15 (international) reship fee . Once a package is returned to us a Customer Service person will contact you that your order was returned and get you're ok to be charged for the reship and confirm the address before reshipping.

Return Policy

All sales are final, and returns are not permitted

Exchange Policy

We will gladly exchange your unopened/unworn merchandise should you find a defect or order the wrong size. All exchange items must be received by Queen B Vinyl Cafe (queenbvinylcafe.com) within 30 days from the order date. The customer will assume financial responsibility for shipping the exchange item back to the store. Queen B Vinyl Cafe (queenbvinylcafe.com) will re-ship the new product from our warehouse at no additional cost. Exchanges can be sent to: Queen B Vinyl Cafe 102 Pima St. Old Town Cottonwood, AZ 86326 Please include the packing slip, the size you want to exchange for, and a shipping address.

Privacy Policy

Queenbvinylcafe.com is committed to your privacy and will not share your personal information with any 3rd party at any time for any reason.

Customer Service

If you need assistance, please use the contact form by navigating to 'contact us' or email us at customerservice@queenbvinylcafe.com